SWISS MADE · SERVICE & SUPPORT

More than a Helpdesk.

A complete service center.

timeSensor supports you throughout its entire usage — with a digital service center, personal hotline, video academy, and regular webinars. All from a single source. All Swiss Made.

Priority cases within 4 hours, standard inquiries within one business day.
support.timesensor.com
Support Center
DE / EN / FR
All systems operational
Knowledge Base Downloads Status Page My Account
8 AM – 8 PM
Priority SLA
1 business day
Response time for standard cases
DE • FR • EN
Support languages
Mon–Sun
Custom SLA
99,2 %
Platform availability

Six ways to the right result.

Whether self-service or personal support — choose the channel that suits your question.

Self-service

Help Center

A structured knowledge base with articles on application questions, program administration, and system issues. Searchable, available anytime.

Open Help Center →
Personal

Hotline & Tickets

Direct contact with the timeSensor Support Team. Standard SLA Mon–Fri 09:00–17:00. Priority SLA Mon–Fri 08:00–20:00.

Contact us →
On Demand

Video Academy

Step-by-step instructions on YouTube: basic training, document management, financial training, and many other topics — available anytime.

To the Academy →
Live & free

Webinars

Compact 40-minute sessions during lunch break. Interactive, live, and free. On current topics and the latest version of timeSensor LEGAL 365.

View next webinar →
Resources

Downloads

Installation programs, course materials for Switzerland and Germany, community report templates, order forms, and contracts — centrally available for download.

Open Downloads →
FAQ

Frequently Asked Questions

Many questions can be answered immediately. Our FAQ shows you how.

Discover FAQ →

Two SLA levels. One team.

In addition to the knowledge base and self-service, you can reach our support team personally, via ticket system and hotline, in German, French, and English.

Standard SLA
  • Mon–Fri, 09:00–12:00 and 14:00–17:00
  • Ticket system and hotline
  • Standard phone number as per contract
Priority SLA
  • Mon–Fri, 08:00–20:00, Sat 08:00–12:00
  • Ticket system and hotline
  • Priority phone number as per contract
Voice from Practice
"A company that supports customers with solution-oriented support and continuously develops its software."
Dorothee Auwärter Dorothee Auwärter Schiller Rechtsanwälte
Seamlessly connected

Your law firm works networked. So does your software.

The timeSensor REST API seamlessly connects external applications with timeSensor LEGAL 365. This allows data flows to be automated, manual transfers reduced, and individual processes designed across systems.

Your law firm remains flexible and can specifically develop its digital environment further.

To the API →
Frequently Asked Questions

Your Questions. Our Answers.

The most important questions about timeSensor Support — answered concisely.

Do I have to be a customer to use the Help Center?
No. The knowledge base is publicly accessible. You can search and read articles without logging in. To submit tickets, you need an account in the support portal.
How do I reach support by phone?
Standard SLA: Mon–Fri 09:00–12:00 and 14:00–17:00 Priority SLA: Mon–Fri 08:00–20:00 You can find the phone number on the contact page or in your contract.
What is the difference between Standard and Priority SLA?
Standard SLA applies Mon–Fri from 09:00–12:00 and 14:00–17:00 with a response time of 8 business hours. Priority SLA is extended to Mon–Fri 08:00–20:00 with a response time of 4 business hours. Both models include a ticket system and access to the knowledge base. An upgrade is possible at any time.
Where can I find the latest downloads?
In the Download Area of the Support Portal you will find: Installation programs · Course materials (Switzerland & Germany) · Community report templates · Order forms · Data processing agreements.
Where can I see the current server status?
In the Support Portal under Server Status you will find real-time information on system availability, planned maintenance windows, and incidents with hosting partners Green and Hetzner.
Does timeSensor offer training?
Yes. The Video Academy on YouTube offers step-by-step instructions for basic training, DMS, and financial training. Additionally, free live webinars are regularly offered — compact, interactive, during lunch break.
How long does it take to get a response to a ticket?
The response time depends on the chosen SLA: Standard SLA: 8 business hours · Priority SLA: 4 business hours. Response time is measured in business hours and applies within the availability times of the selected support model.
What happens in case of a system failure?
timeSensor guarantees an overall availability of 99.2% per calendar month. Maintenance windows are usually scheduled for Saturday mornings and communicated in advance. If availability does not reach the guaranteed value, the customer receives a service credit on the monthly SaaS fee. Current status information can be found in the Support Portal.
Is there an API for developers?
Yes. The timeSensor REST API allows integration into existing systems. Technical documentation can be found in the API Portal.
Can I contact support by email?
Yes. Send an email to hotline@timesensor.com. Upon successful submission, you will receive a confirmation of receipt for your support request. The ticket will be automatically created in the system.
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